Refund and Returns Policy

At Merhabana, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

1. Eligibility for Returns

You may return an item if it meets the following conditions:
✅ The item is unused, unopened, and in its original packaging.
✅ The return request is made within [Insert Days, e.g., 14 days] of delivery.
✅ Proof of purchase (receipt or order confirmation) is provided.

Non-Returnable Items

The following items cannot be returned:
❌ Perishable food items (e.g., coffee, drinks, and herbs).
❌ Personal care products (e.g., cosmetics, hair food) for hygiene reasons.
❌ Digital downloads or e-books.
❌ Items marked as final sale or clearance.

2. How to Initiate a Return

📩 Step 1: Contact us at info@merhabana.com with your order details.
📦 Step 2: Securely package the item and ship it to our return address.
📜 Step 3: Once received, we will inspect the product and process your refund or exchange.

💡 Note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refund Process

Once your return is approved:
💳 Refunds will be issued to your original payment method within [Insert Days, e.g., 5-7 business days].
💰 If applicable, store credit or exchanges may be offered instead.
⏳ Delays may occur due to banking processes.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:
🔹 Contact us within 48 hours of delivery with photos of the product.
🔹 We will arrange a replacement or refund at no additional cost.

5. Order Cancellations

🛑 Orders can be canceled within 24 hours of purchase if they have not been shipped.
🚚 If the order has already been dispatched, you must follow the return process.

6. Exchanges

📦 If you wish to exchange an item, please contact us to check availability. If the requested item is unavailable, we will issue a refund instead.

7. Contact Us

If you have any questions about our Refund & Returns Policy, feel free to reach out:

📍 Address: Thomas a Kempisstraat 53, 8021 BJ Zwolle, Netherlands
📞 Phone: +31 6 8606 4291
📧 Email: info@merhabana.com