Privacy Policy

At Merhabana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.merhabana.com.

1. Information We Collect

When you use our website, we may collect the following information:

1.1 Personal Information

• Name, email address, phone number, and shipping/billing address (when you place an order).
• Payment details (processed securely through third-party payment gateways).

1.2 Non-Personal Information

• Browser type, IP address, and device information for analytics and security purposes.
• Cookies and tracking technologies to enhance your browsing experience.

2. How We Use Your Information

We use your information for the following purposes:
✅ Order Processing: To fulfill and deliver your purchases.
✅ Customer Support: To respond to inquiries and provide assistance.
✅ Marketing & Promotions: To send newsletters, special offers, and updates (you can opt-out anytime).
✅ Website Optimization: To analyze site traffic and improve user experience.
✅ Security & Fraud Prevention: To protect against unauthorized access or transactions.

3. How We Protect Your Information

We implement security measures to protect your data, including:
🔒 Secure payment processing through trusted third-party providers.
🔒 SSL encryption to safeguard sensitive information.
🔒 Restricted access to personal data within our company.

4. Cookies & Tracking Technologies

We use cookies to improve your shopping experience. You can manage or disable cookies through your browser settings.

5. Third-Party Services

We may share your data with third-party services, such as:

• Payment gateways (e.g., Stripe, PayPal) for secure transactions.
• Shipping providers to deliver your orders.
• Marketing platforms for promotional emails (only if you opt-in).

We never sell or rent your personal information to third parties.

6. Your Rights & Choices

You have the right to:
✔️ Access, update, or delete your personal information.
✔️ Opt-out of marketing emails anytime.
✔️ Request a copy of the data we store about you.

7. Data Retention

We retain your data for as long as necessary to fulfill legal, tax, and business obligations.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

📍 Address: Thomas a Kempisstraat 53, 8021 BJ Zwolle, Netherlands
📞 Phone: +31 6 8606 4291
📧 Email: info@merhabana.com